Regarding delivery

Regarding delivery days:
Normally, your order will arrive within 7-14 days after you place your order. It usually takes a few days to be delivered within Japan, and then delivered to the United States. Delivery time from the Japanese warehouse to the United States is approximately 2-4 days. Tracking is not possible while the item is being shipped within Japan, but tracking is possible once it is shipped from the Japanese warehouse. (We will contact you with the tracking number via email.)
The estimated arrival date may vary, as the number of days it takes for the product to arrive varies depending on the product's stock status and delivery destination. Please understand that in the unlikely event of a delay, we will not be able to return or cancel the product. We recommend that you be aware that prices may vary depending on export customs clearance procedures, climate conditions, and holidays such as the year-end and New Year holidays.

delivery company:
We will deliver by DHL. Cancellation after placing an order: We generally cannot cancel orders after placing an order. note that. Some items cannot be canceled.

About delivery area:
Can be shipped to the mainland United States and Hawaii. Shipping charges will be the same for all states. We can also deliver to other countries and the world. Please contact us for the shipping address.

about shipping cost:
All shipping charges are calculated based on volumetric weight (compare volumetric weight and actual weight and calculate based on the heavier one). Shipping costs will be relatively high for items that are heavy or large in size. *Please see the shipping fee reference page (link) for shipping fees. Shipping charges will be automatically calculated and displayed when you add the item to your shopping cart.

tracking number:
Once the shipping number has been confirmed, we will send it to you via email. Please check your email.

address change:
Any changes made after the order has been placed will be subject to a $20 fee. Please note that we will not be able to make changes to items that have already started shipping, so you will have to make the changes yourself.

About shipping address:
Since we are shipping as a personal import, we are unable to ship to a PO box address. Japakuru is not responsible for undeliverable parcels caused by incorrect addresses, undelivered recipients, customs issues, or force majeure.

Customs duties and import taxes:
You may be subject to import taxes, duties, and fees imposed by your destination country. We will do our best to separate the boxes to save money. In the unlikely event that any costs arise due to any problems, the purchaser will be responsible for paying the costs.

Regarding partial order cancellation:
If some items cannot be shipped due to changes in inventory, we will notify you in advance by emailing you before shipping.

About shipping notification email:
① Email order: Once we receive your order, you will receive an automatic order confirmation email.
② Delivery completion email: You will receive an email informing you of the tracking number.
(At this stage, it is still in the process of being shipped domestically, so tracking is often not possible.)
③E-mail during delivery: An e-mail will be sent to the customer during delivery.
④ Delivery completion email: You will receive an email as soon as the delivery is complete.

About customs duty:
Since this is a personal import purchase, there is generally no customs duty if the amount fits in one cardboard box. However, in the unlikely event that customs duties are charged for any reason, please note that the customer will be responsible for paying the customs duties. If you are purchasing in large quantities, we may split the box into two boxes. In that case, we may contact you separately regarding shipping charges.